We know that storage is not something that everyone is familiar with. So, to help answer some of the more common questions we get asked we put this handy list of FAQs together.
And, if you can not find what you are looking for please don’t hesitate to call us. Our teams will be happy to help you out.
It’s flexible ‘do-it-yourself’ storage for your home, your business – your life. Kangaroo Self Storage provides secure, clean, dry individual storage rooms from 16 sq ft up. You store your belongings yourself in your dedicated room – which is locked with your own padlock ensuring that only you have access to your goods.
We also have warehouse space for pallets and bulk storage requirements in some drive up storage units.
The cost of storage depends largely upon the size of storage unit you require. We suggest that you look at either our size estimator or speak to a member of our staff to determine the optimum storage unit for your requirements. A price can then be quoted on the correct sized storage room. There are discounts available for longer-term storage.
The price you are quoted by our team includes your storage rental, rates, service charges, utility bills and maintenance costs.
You will need a padlock to secure your room.
And, whilst your goods are in storage they will also need to be insured.
A refundable security deposit equal to two weeks’ storage charge is payable at the commencement of storage at some of our stores and is refunded when you vacate your storage room.
Yes, some of our stores do charge a security deposit, like many other storage companies. Where it is charged, this is equivalent of two weeks rental as standard for domestic storage units. Larger deposits may be taken for commercial or bespoke storage requirements. This will be discussed with you when you come to sign your storage agreement.
No goods are not insured automatically. However, you must ensure your belongings are insured whilst they are in storage and our team will ask you to confirm this when you come to sign your agreement. Most household contents policies do not cover goods in storage. If you do not have suitable insurance in place we can arrange to cover you through our new for old policy when you move in. If you need advice please speak to the team.
You need your own padlock to ensure that you are the sole key holder for your room. If you don’t have one you can buy one from our Box Shop – along with any other packaging materials you might need.
We invoice customers on a four weekly (twenty eight day) basis payable in advance.
Yes, we offer a range of discounts including:
For longer term storers we also offer the following pre-payment discounts:
For Students – We offer bespoke discounts to students upon production of a valid Student ID Card.
For Members of the Military and Blue Light Services – We also offer a 10% discount on production of a valid ID.
From time to time we also have discounts on our boxes and packaging. Ask for details. T&Cs apply to all offers and store managers reserve the right to withdraw any offers.
We offer the following payment options; direct debit, credit card or debit card.
Our STANDARD opening hours are currently;
Monday – Friday: 8am – 6pm in Scotland, 9am - 5pm in England
Saturday: 9am – 5pm
Sunday: 10am – 2pm in Scotland and Wirral
However, this varies by location, please check the individual store page for the most up to date opening hours.
By special arrangement and for a fee we may be able to provide extended access out-with our opening hours. Talk to our team for more information.
Over the festive period there may be reduced opening hours and we are always closed on Christmas Day, Boxing Day and also on 1st and 2nd January (in Scotland). Check with our stores.
We offer unlimited access to your goods within our opening hours, so you can add or remove items from your storage room whenever you require. We are open 7 days in many locations.
Access is free during opening hours at Kangaroo Self Storage. We can arrange extended hours access for a small fee.
No, not usually. You can fill in your storage agreement today and move in immediately. However to be guaranteed a room at peak times, or if you want a specific size on arrival, it is advisable to book your room in advance. The reservation fee is £10 and holds your room for up to 28 days. This reservation fee is refunded against your first invoice for storage.
Yes, if there is a room available. A member of our staff will fill in our simple storage agreement with you (this takes a few minutes) and then you can move your goods in straight away.
No you don’t. You sign a straightforward storage service agreement prior to moving into your room. The agreement comprises a simple “no fuss” contract. The contract takes a few minutes to complete and you can do it online if you prefer.
No, we are purely a self-storage centre. You can bring your goods in your own vehicle if you have enough space. We have ample car parking and large loading/unloading areas.
However, at some of our stores we offer a free collection service for customers storing in excess of at least 12 weeks. But remember, you are responsible for loading and unloading your belongings. (Ts and Cs apply). This is available at the time of move in only.
Or we can offer free van hire (standard Transit Van or equivalent) for 24 hours via our preferred van hire company. Again you are responsible for loading and unloading your belongings. (Ts and Cs apply).
For those who need or prefer a greater level of support, we can also suggest local removal companies, some of which we have negotiated discounted rates with for Kangaroo customers.
You are welcome to move to another size room at any time, assuming we have a more appropriate size unit available.
On average they are 8 feet high, though this may vary dependent on site, type of unit and location of the unit within the building.
Kangaroo stores incorporate extensive security features including:
Our minimum chargeable storage period is fourteen days – but you can use our storage units for as short a time as you wish. We require fourteen days’ notice of your intention to leave.
You are welcome to stay for as long as you require – a fortnight, month, year, or anything beyond – you choose.
Yes you do. We require fourteen days’ notice of your intention to vacate your room provided it is a standard domestic unit, longer notice periods may apply to commercial or bespoke contracts. Thereafter a refund will be processed for the initial security deposit and any unused monies that you have paid. Notice must be given in writing, currently by post or e-mail.
You can store almost anything in our rooms. The only exceptions are:
It is important that we know who is in our building for lots of reasons. For security for you, your belongings, others and their belongings and, most importantly, for health and safety.
Yes, we sell an extensive range of packing materials from boxes to bubblewrap – and you don’t need to store with us to buy from our range. View our box shop range online.
Packing materials can be purchased in person or over the phone. And, for orders from our stores in Scotland with a purchase value in excess of £50 you can have them delivered to your door, provided you live locally.
Yes, there is no need to be onsite waiting for your goods to be delivered. Our team will take delivery of your goods on your behalf. We sign for the amount of packages received, but not for the contents as this would necessitate us opening your packages. We’ll then send you a text/email to let you know your goods have arrived and keep your delivery in our secure holding area ready for you to collect it and store it in your room. We will hold your deliveries for up to 24 hours.
Yes, there are a number of different sized trolleys and pallet trucks available, and they’re free of charge to use.
In most stores we also have a forklift truck available for any heavier goods, which can be operated on your behalf by one of our trained staff. This is also free of charge.
There will always be a trained member of staff available during reception opening times. Just pop into reception and meet our team – we also have complimentary tea and coffee.
No, our rooms are not heated. However, the temperature within our stores remains fairly constant throughout the year.