We are delighted to let you know that Kangaroo Self Storage has gained the highest service award by well-known review site, Feefo.
All our self storage stores across Scotland in Edinburgh, Glasgow and Dundee have won the Feefo Platinum Trusted Service award. An independent seal of excellence, the verified award recognises businesses for delivering exceptional experiences, as rated by real customers.
Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. The Feefo Gold Trusted Service award recognises organisations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5.
Our boss, Chris said: “We’re very excited to receive this award because it’s based on the feedback of our customers, who are the most important judges of all. It recognises how hard the whole team works to give all our customers the best possible experience, especially in the recent tough times. Everyone at Kangaroo is fully committed to the highest quality of service, we know it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that the feedback and information we receive enables us to improve constantly. So a big thank you to our customers too.
“At Kangaroo we make storage simple. We understand that our customers often use storage at challenging or uncertain times in their lives – so service can make all the difference. Our teams understand this and work really hard to support our customers and make this process as hassle free as it can be. I’m delighted that the team’s hard work has been so clearly recognised!”
Congratulating the team at Kangaroo on winning the award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“Despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.“