Coronavirus Update

Coronavirus Update

28 April 2021 kangarooselfstorage

As Coronavirus lockdown guidelines ease, the following measures remain in place across our stores. We apologise for any inconvenience that this may cause, but the health and safety of our staff, customers and suppliers is our priority.

Kangaroo Self Storage encourages you to get in touch with your store team directly if you have any questions. They can be reached on T: 0800 012 1528.

Store Opening:

Your storage centre is open 7 days a week for all customers. These are the opening times:

  • Monday – Friday: 8 – 6pm
  • Saturday: 9 – 5pm
  • Sunday: 10 – 2pm

Reception is open and manned by a member of staff.  Our staff will be wearing face masks. We will limit the numbers of people in reception at any one time.

In addition, we have staff working remotely and you can reach them by telephone or email during opening hours.

Store Access:

We are following Government guidelines to minimize contact with others and ask all customers to enter the store via our loading bay and not the reception. There is a sanitisation station in the loading bay and you are kindly asked to make use of it.  Whilst in store we ask you to wear a face covering.

There are posters in our stores reminding you to observe social distancing guidelines and we have floor distancing stickers in place.

Customers are asked to limit numbers in the lifts to a single household.

We have an online check-in service – so you can enquire, reserve and book online.  Our stores are automated, so should restrictions tighten at any time, we are able to provide access even without having a member of staff on site.  Security measures are in place and all stores are monitored off site.

Store Services:

All store services are available including our shredding service and free collection service, with usual T&Cs. Our box shop is open too – and you don’t need to store to buy.

Store Cleaning Routines:

Our staff continue to maintain intensive daily cleaning routines in all stores, especially in the most commonly touched areas i.e. communal door handles, PIN pads, lift buttons, toilet flushes, card readers, reception desks, chair handles etc.  Hand sanitisers are available.

 

If you are showing any symptoms of the Coronavirus, or have been in contact with anyone showing symptoms, we ask you to please stay at home.  For more information go to nhs.uk/coronavirus.

 

Thank you for your support and we look forward to serving you.