Kangaroo Self Storage has once again been awarded the Feefo Platinum Trusted Service accolade. Since 2014, Feefo has recognised the businesses that deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service. Feefo has given Platinum Trusted Service awards to businesses that have achieved the Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
Steph Bowers, Assistant Operations Manager at Kangaroo Self Storage, commented:
“We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers, and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our teams have worked in really difficult circumstances. We’re fully committed to the highest quality of service, and direct feedback is vital to ensure we stay in touch and respond to customers’ needs.”
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. Feefo reports that people are now 40% more likely to leave feedback after a purchase and that 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Kangaroo Self Storage, Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. And, particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”
Thank you to all our amazing customers for making this possible!