We’ve done it – again. Kangaroo Self Storage has been awarded the Feefo Platinum Trusted Service Award. An independent seal of excellence, the award recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Chris Stevens, CEO at Kangaroo Self Storage, commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority. The fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service.
“The award recognises just how hard our teams work each and every day. And, of course, we couldn’t get this award without our customers. So, we’d also like to thank our customers not only for their business, but for taking the time to review us too. It really makes a difference to us.”
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
Congratulating Kangaroo Self Storage, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Kangaroo Self Storage for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.